VS Customer is at it again ya know. It's extremely hard to say anything positive when they keep feeding you with generic and scripted answers like you are talking to a bot instead of a human being. And of course I got hit by them with the 6 "commandments", GOD. Is there actually capable people out there, who actually look into the actual problem whenever a show supposedly not got recorded? I had a 70+ minute private show and after 72 hours it's still not shown in director's vault. Quote

You have probably been told *there are no guarantee that all shows get recorded*. But in my experience, all 4+ minutes shows do, and should be available in 12-24 hours. In your case you should hope its just a delay, I know many members have experienced that in the past. Quote

I've been around since the end of June 2018. There are some multi hour shows I did that didn't end up in my vault. Off hand I don't know how many, but it's probably less than 10. Sometimes have had to wait over a week when the system experienced a massive backlog for a multi hour show to appear in my vault. You can check your credit history to see if it is available there yet. I found my directed VODs always show up there before becoming available elsewhere. Whether that's 10 minutes before or more than a week depends on many factors. I hope this is helpful information. Quote

You have probably been told *there are no guarantee that all shows get recorded*. But in my experience, all 4+ minutes shows do, and should be available in 12-24 hours. In your case you should hope its just a delay, I know many members have experienced that in the past.


Exactly that, you can almost draw it up ya know lol. It's like watching a scripted reality show. With every answer they copy and pasted/rehashed the same lines yeah. I read other posts on this forum too who got the same treatment/scripted answers.

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I've been around since the end of June 2018. There are some multi hour shows I did that didn't end up in my vault. Off hand I don't know how many, but it's probably less than 10. Sometimes have had to wait over a week when the system experienced a massive backlog for a multi hour show to appear in my vault. You can check your credit history to see if it is available there yet. I found my directed VODs always show up there before becoming available elsewhere. Whether that's 10 minutes before or more than a week depends on many factors. I hope this is helpful information.


Thanks for the info. Yeah I checked the credit history and posted a screenshot to customer service but to no avail. It still says Recorded: No.
I will give it another week to see and check. Maybe it's yet another case of the system having a brainfart.


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You have probably been told *there are no guarantee that all shows get recorded*. But in my experience, all 4+ minutes shows do, and should be available in 12-24 hours. In your case you should hope its just a delay, I know many members have experienced that in the past.

This has happened several times in the past 8 years. Initially it is met with the scripted answer about there is no guarantee, blah blah blah. You're paying for the private not the VOD (bullsh1t). There was some error in your recording, more BS.
What it is, is the videos processing got jammed and you just need one of the more intelligent reps to come online, understand what the problem is, and fix it. And no way this will happen on the weekend or once the day shift has gone home.
I too am waiting for a VOD, and I will start a new thread in the technical thread, because it has a better chance of getting read than an existing thread.
Please look for it and pile on your complaints there. Once someone of knowledge reads it there, you will start seeing your VODs coming out.

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