i had a show but in two stages one after the other. but only the first show is presented in my Directors Vault. The second show is 13 min long, should be long enough to appear in the Vault, isn't it? But the second one doesn't appear there.

I also got two automatic service mails for each show one separate mail with a link to the video that is working but strangely it doesn't come up in my Directors Vault. Quote

solved Quote

Thank you for taking the time to contact us. Some recordings can take up to 48 hours to appear in your Director's Vault. If the recording does not appear after 48 hours, feel free to follow up with us. Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
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